Terms and Conditions

Welcome to High 5 Casino. These site terms explain the main rules, rights, and responsibilities that apply when you access or use our website, create a player account, play games, participate in promotions, or use any related services we provide.

By visiting the site, registering an account, or using any part of the platform, you agree to these conditions of use. If something here does not work for you, your option is to stop using the site and services.

What these service terms cover (and who we are)

High 5 Casino operates this platform and sets the account rules for how the site is used. These terms apply to your use of the website, your player account, gameplay activity, promotional participation, and any supporting tools tied to the service.

Some features may also have additional rules (for example, specific bonus terms). When extra rules apply, they are meant to work alongside these site terms, not replace them.

Adults only - who may use the platform

High 5 Casino is intended for adults only.

To use the platform, you must:

• Be at least 21 years old, or the legal gambling age where you are located (whichever is higher).
• Make sure online gambling and the use of this type of service is lawful in your jurisdiction.
• Use the site only from locations where access is permitted.

We may restrict or block access in certain countries, states, territories, or regions, and we may update those restrictions over time.

Setting up your account the right way

When you register, you agree to provide accurate, complete, and up-to-date information, including your name, contact details, and any other details requested during signup or later.

Key account expectations:

• Your account must be registered in your own legal name.
• You may have only one account per person unless we explicitly allow otherwise.
• You must not create accounts on behalf of someone else or use another person’s account.
• We may refuse, limit, or close accounts that appear to be duplicates or connected to misuse.

If your information changes, you are responsible for updating it promptly in your account profile or by contacting support.

Identity checks and verification (keeping the platform safe)

To protect players and meet compliance obligations, we may request verification at any time. This can include confirming your identity, age, address, and ownership of a payment method.

Examples of what we may request include:

• A government-issued photo identification document
• Proof of address
• Proof that a payment method belongs to you
• Additional details needed to complete a security, fraud-prevention, or responsible gaming review

Until verification is complete, some actions may be limited, including purchases, redemptions, withdrawals, or certain promotions.

Your account is your responsibility

You are responsible for keeping your login details private and secure. Any activity that occurs through your account is treated as authorized by you, unless we reasonably determine otherwise.

You agree that:

• Your account is personal and cannot be shared, transferred, sold, or assigned.
• You will not allow anyone else to play through your account, including friends or family.
• You will notify us promptly if you suspect unauthorized access.

Purchases, withdrawals, redemptions, and account balances

Payment methods, availability, processing times, fees (if any), and limits can vary based on location, chosen method, verification status, and risk checks. We may update supported payment options without notice.

Before approving a withdrawal or redemption, we may perform reasonable reviews, which can include:

• Verifying identity and payment method ownership
• Reviewing gameplay and promotion activity for compliance
• Confirming that requested funds are eligible for withdrawal or redemption

If a transaction is flagged for review, processing may take longer than usual. We do not promise specific processing times, and third-party providers may affect timing.

Bonuses and promotions - what to expect before you claim

Promotions can be a fun boost, but they come with rules. Any bonus, free spins offer, or promotion may be subject to additional bonus terms, including eligibility requirements and playthrough rules.

Common promotion conditions may include:

• Eligibility rules (such as location limits, account status, or verification completion)
• Wagering requirements (playthrough) and contribution rates by game type
• Time limits to use a bonus or meet requirements
• Game restrictions or different contribution rates (for example, some non-slot games may contribute at reduced rates)
• Maximum conversion or maximum redemption limits where applicable

High 5 Casino may offer Game Coins for entertainment play and Sweeps Coins that may be eligible for redemption once requirements are met. In general, slots may contribute 100 percent toward Sweeps Coins playthrough, while table games and other non-slot games may contribute at a reduced rate (not exceeding 20 percent).

We may also apply promotion safeguards to prevent misuse, including limits on repeated claims, referrals, and suspicious activity patterns.

Location limits and offer availability (including promotional exclusions)

Some offers may be unavailable where prohibited by law or restricted by our platform rules. For example, certain promotions may be excluded in Arizona, California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Montana, New Jersey, Nevada, New York, Pennsylvania, Rhode Island, Tennessee, Washington, and West Virginia.

Offer availability can also depend on your device, your account status, and verification completion. Always check the specific promotion details shown in your account at the time you receive the offer.

Game access and platform availability - keeping expectations realistic

We work to keep the platform accessible and enjoyable, but we cannot guarantee uninterrupted service. Availability can be affected by maintenance, software updates, your internet connection, device limitations, or unexpected technical issues.

We may add, remove, suspend, or limit:

• Games or game features
• Promotions and loyalty mechanics
• Payment methods
• Platform tools and services

This can happen for operational, compliance, security, or product reasons, and it may occur without advance notice.

Fair play rules - what’s not allowed

Using the platform means playing fairly and using the service as intended. You agree not to engage in behavior that compromises fairness, security, or the integrity of promotions.

Prohibited behavior includes:

• Using the site for unlawful purposes
• Providing false or misleading information
• Fraud, collusion, or attempts to bypass security checks
• Chargeback abuse or misuse of payment systems
• Bonus abuse, including exploiting promotions or using multiple accounts to gain an unfair advantage
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with games, systems, or results
• Allowing someone else to use your account

If we reasonably believe any of the above has occurred, we may take action under the account enforcement rules below.

Account enforcement - our rights to protect the service

To keep the platform safe and fair, we may refuse service or restrict access when reasonably necessary. This can include situations where rules appear to be broken, verification is incomplete, or misuse is suspected.

Actions we may take include:

• Limiting account features (such as purchases, withdrawals, or promotion access)
• Suspending or removing bonuses or promotional benefits that were obtained or used in violation of the rules
• Freezing transactions temporarily for review
• Suspending or closing an account

When we can do so appropriately, we aim to handle reviews in a balanced, consistent way, and we may request additional information to resolve a restriction.

Errors, mistakes, and technical issues - how we handle them

From time to time, errors can happen. This may include game malfunctions, interrupted sessions, display mistakes, incorrect bonus crediting, incorrect balances, or payment processing issues.

If an error occurs, we reserve the right to correct obvious mistakes and to address the impact of the error in a fair and reasonable way. This may include adjusting balances, reversing incorrect credits, or voiding affected gameplay outcomes when a malfunction materially affected the result.

Responsible gaming - entertainment first

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun, we encourage you to take a break and use available player protection tools.

Depending on where you are located and how the platform is offered, tools may include deposit limits, time-outs, cool-off periods, and self-exclusion options. For more guidance, visit our Responsible Gaming page if available on the site.

Intellectual property - what you can and can’t use

All website content and materials - including branding, logos, design, text, original graphics, and software elements - are owned by High 5 Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except for normal personal use of the platform as intended.

Third-party providers and linked services

Some parts of the platform may be provided by third parties, including game studios, payment processors, identity verification vendors, and customer support tools. Availability and performance may depend on those providers and their operational limits.

The site may also include links to third-party websites or services. We do not control those external sites, and your use of them may be governed by their own terms and policies.

Liability limits - being clear and fair

We work hard to provide a secure, enjoyable service, but we are not responsible for losses or damages caused by circumstances outside our reasonable control or by misuse of the platform.

This can include, for example:

• Service interruptions, outages, or delays
• Device incompatibility or unsupported browsers
• Internet connectivity issues on your side
• Third-party failures (such as payment networks or service providers)
• Events beyond our reasonable control (such as power failures or broader network disruptions)
• Errors caused by incorrect information provided by the player

Nothing in these terms limits any rights that cannot be limited under applicable law.

“As is” and “as available” - no guarantees of uninterrupted service

The website, games, and services are provided on an “as is” and “as available” basis. That means we cannot guarantee constant availability, uninterrupted access, or error-free operation at all times.

We will make reasonable efforts to keep the platform running smoothly, but occasional downtime, maintenance, or technical issues may occur.

Updates to these terms

We may update these site terms from time to time to reflect changes in the service, legal requirements, security practices, or operational needs.

The latest version posted on the website will apply from the date it is published, unless we state otherwise. We encourage you to check this page periodically so you have clarity on the current rules.

Other policies you should review

These terms are part of a wider set of platform rules. Depending on what you use on the site, you may also want to review related pages, such as our Privacy Policy, Cookie Policy, Responsible Gaming information, promotion-specific bonus terms, and any anti-money laundering and “know your customer” practices we publish.

Contact us if you have questions

If you have questions about these conditions of use or your account, reach out through our support options, including live chat and our help center, or email us at support@high5casino.com.

By continuing to use High 5 Casino, you’re confirming you understand and accept these service terms, and that you’ll play in a way that supports fairness, balance, and a safer experience for everyone.